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Delivery & Returns

ORDER PROCESSING

Orders are processed and delivered Saturday to Thursday, excluding public holidays. When items are in stock and orders are placed Saturday to Thursday, we aim to dispatch within 72 hours of payment being cleared. We currently do not offer an express or Friday delivery service.

During busy periods when we are receiving high volumes of orders (such as Sale periods) dispatch times may be longer. We try our best to process your order as quickly as possible, however do ask for your patience and state that it may take slightly longer than usual. If you are experiencing delays with an order, please contact our Customer Care Team on care@hudaalnuaimi.ae or call us on +971 4 286 8661.

SHIPPING COSTS

Orders are processed and delivered Saturday to Thursday, excluding public holidays. When items are in stock and orders are placed Saturday to Thursday, we aim to dispatch within 72 hours of payment being cleared. We currently do not offer an express or Friday delivery service.

During busy periods when we are receiving high volumes of orders (such as Sale periods) dispatch times may be longer. We try our best to process your order as quickly as possible, however do ask for your patience and state that it may take slightly longer than usual. If you are experiencing delays with an order, please contact our Customer Care Team on care@hudaalnuaimi.ae or call us on +971 4 286 8661.

LOCATION DELIVERY TIME COST
DUBAI 1-2 DAYS $ 14
ABU DHABI 1-3 DAYS (please ask for specified delivery days within AD) $ 20
INTERNATIONAL 3-5 WORKING DAYS $ 40

CUSTOMS AND TAXES

International orders may be subject to additional import and custom charges which will be payable in cash or cheque on delivery. You will be contacted by your local customs office prior to delivery. Huda Al Nuaimi advises that import and customs charges and local sales taxes may not be refundable to customers wishing to return items.

CANCELLATION POLICY

After a customer makes a payment online, they must cancel the order within 24 hours (1 day) to reverse the transaction.

RETURNS POLICY

We accept exchanges and refunds within 14 days of purchase (excluding Earrings). Please note refunds of cancellations will be made on the original mode of payment & processed within 10-15 days depending on the issuing bank.

We put so much love and dedication to ensure each piece is perfect. If for any reason your embellishment or garment arrives defected, damaged or tampered with, kindly contact us immediately & we will ensure you have a replacement once reviewed.

If, for any unfortunate reason, you receive the wrong item, we will organise a complimentary pick-up and have the correct piece out to you as soon as possible.

For all returns please notify us at care@hudaalnuaimi.ae or +97155 550 0294 and let us know the issue with your items.

Returns Address:

HUDA AL NUAIMI
MALAAK ANGELOLOGY FASHION LLC
NO. 5 JUMEIRAH CENTRE
JUMEIRAH 1, DUBAI
UNITED ARAB EMIRATES

We recommend sending your return via a recorded delivery service as it remains your responsibility until it reaches us.